Visitor Services Assistant
* Full Time
RHS Garden Bridgewater, Salford, Manchester M28 2UG
Salary: £17,104 per annum
Full time; equivalent to 37.5 hours per week, varying hours worked on a two week rotation, including regular evening and weekend work.
The Royal Horticultural Society (RHS), the UK's leading gardening charity inspiring everyone to grow, is looking for exceptional Visitor Services Assistants at the new RHS Garden Bridgewater in Salford. The post-holder will ensure exceptional customer service delivery and exceed all front-of-house sales targets.
Some of the key responsibilities include:
* Deliver excellent customer service in line with RHS standards in all information and sales areas, including best practice face-to-face service delivery and appearance standards.
* Ensure an excellent welcome for all visitors and manage the flow of visitors into the Garden.
* Work to meet financial targets, including membership conversions, guide book sales and any other offers against budgeted/forecasted targets such as direct debit and paying adult conversions.
We are looking for an exceptional person able to work at a 'hands on' level, demonstrating exceptional interpersonal and communication skills, have a flexible and proactive approach with the resilience and motivation to seek continual improvement of the Visitor Services.
The role will report to the Visitor Services Team Leaders and will work closely with the other Visitor Services teams, particularly during the set-up phase of the project up to the formal opening of the garden.
To apply please visit our website via the link and apply online.
All applications should be received by 4pm, Friday 29th January 2021