At Jewson we pride ourselves on our ability to provide a great welcome to our customers, being proactive when helping them, being trusted, and recognised for our 'customer first' approach. If you enjoy a 'hands-on' role working with equipment and also enjoy working with people and making customers feel welcome, then this Tool Hire Assistant could be a great opportunity for you.
This Tool Hire Assistant role is working in our Jewson Branch in Letchworth. Jewson is the biggest employer in the UK Saint-Gobain business, with over 500 branches.
What will I be doing in this role?
The Tool Hire Assistant role is a varied and busy role. You will build successful working relationships with customers, colleagues, and suppliers delivering excellent customer service both face to face and over the phone, as well being able to demonstrate the correct use of the tools in line with high levels of Health & Safety guidance.
Key day to day duties include:
Serving customers both face to face and over the phone – making sure that sales orders and delivery schedules are processed accurately and promptly
Delivering tools to customers and demonstrating the correct use of the equipment in line with stringent Health & Safety guidelines
Servicing and maintenance of all tools making sure that any technical problems, faults and repairs are dealt with efficiently
Ad hoc administration to ensure that all tool hire reports and health & safety data is up to dateWhat skills are we looking for?
First and foremost, we always want to recruit talented people that align well with our values and way of working; this means that we are open to applications from all Saint-Gobain businesses and would welcome you to apply if you can demonstrate the following key skills:
A customer-focused approach and the ability to develop and maintain excellent relationships with customers and suppliers
The ability to communicate with customers as you will be expected to demonstrate the safe and correct use of equipment
Strong mechanical mind-set – you may not have worked with tools before but can demonstrate an understanding of, or interest in mechanical equipment
A positive attitude and the desire to want to continually improve our service
A full driving licence to be able to deliver equipment locallyPlease note that product and system training can be provided where applicants may lack this knowledge. We encourage applications from all background if you can demonstrate the skills highlighted.
We are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!
We believe that working in a diverse business can be more enjoyable, teams can be more innovative, and make better decisions. We already employ many fantastic people from diverse backgrounds, but we still want to do more.
So, we are on a mission to make Saint-Gobain inclusive and accessible to all, with role models for you to look up to and learn from, no matter who you are!
The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen