Clipper Logistics is one of the leading retail fulfilment businesses in the UK, with ability and agility at our core, our cutting edge operations allows us to provide world class customer service to customers such as John Lewis, River Island, Marks & Spencer and the NHS.
We genuinely care about our employees and recognise that without capable individuals working together as a unit, we would not be where we are today. We therefore offer a host of developmental and progression opportunities to ensure we nurture our people, allowing them to grow with us.
We currently have an opportunity for several experienced Team Leaders / FLMs to join the team at our Daventry site. These roles are due to increased demand on our Retail and Ecom operations supporting the NHS and their partners with the provision of PPE to the front line. Positions will initially be recruited on a 6 month fixed term contract basis.
The purpose of this role is to manage the day to day operational and people requirements of a section within a large, fast paced operation.
Key Duties include:
Create and maintain a positive team culture and spirit, encouraging involvement from all team members when sharing group, divisional and team information
Identify talent in the Operative population to ensure we enable all Colleagues to reach their full potential.
Ensure that Colleagues feel valued through the participation and understanding of various engagement plans on site.
Management of a Colleagues attendance including completing return to works and absence counselling sessions as and when required.
Conduct daily and weekly briefings with Colleagues ensuring they understand site and operational focus areas.
Conduct disciplinary meetings involving minor misconduct issues.
Support HR in dealing with long term sick cases and or those cases which require specific adjustments to duties.
Completion of probationary reviews for new members of staff
To ensure the correct balance of skill in the operation – facilitating cross training where necessary.
Operational and Financial
Ensure that levels of service to the customer are always maintained.
Achieve and exceed KPI target expectations through appropriate management of Colleagues. Processes and quality.
To ensure the practice of CI principles
To constantly strive to improve constant working practices
Managing the use of overtime and holidays to best support operational plans
Ensure accurate shift handover information
Develop and maintain appropriate daily, weekly and monthly reporting mechanisms to monitor, control and improve performance.
Provide weekly daily and monthly performance reports and develop and maintain visual management boards for the team.
Previous experience as a Team Leader or FLM within a busy, warehouse environment.
Experience of using WMS
Health and Safety awareness
Basic understanding of key performance indicators
Available at to start at short noticeThe site is operational 24/7 and our teams work 4 on 4 off with both days and nights available
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