Career-enhancing opportunity to support applications in a multi-site retail environment!
Are you experienced in supporting Tablet / PC / Mac and Laptop users of Web technologies, Office 365, Wifi and Lan?
If so, this could be the perfect opportunity for you!
Here at Signet Jewelers, home of UK high street brands H.Samuel and Ernest Jones, we're recruiting for an IT Support Analyst to join our Applications Support Team providing key applications support to around 300 users in our Birmingham and Borehamwood Stores Support Centre and for our 350 stores across the UK. This role will involve participation in a rota to provide out of hours support.
As IT Support Analyst you'll track, manage and communicate all allocates incidents, service requests and adhoc tasks in line with the Signet incident management process, escalate incidents and service requests to management, and participate in the configuration, testing and implementation of new package releases.
You'll proactively identify opportunities for continual service improvement, fixing root case issues and improving processes. You'll also keep documentation up to date providing training to team members for all processes and procedures. You'll support the business applications in the web environment and support customer facing ecommerce application in addition to supporting colleagues in the use and advancement of various systems, personal computing, mobile telephone, bespoke and off the shelf packages across the business areas.
Suitable applicants will have experience on the following:
Experience in applications support in similar-sized user environments, ideally within the retail industry.
Good experience of supporting PC, Mac, Laptop and Tablet users in web technologies, Office 365, Wifi and Lan support.
Good awareness of IT software, in particular Microsoft packages and technologies
Demonstrable ability to prioritise, work to own initiative and plan and organise a heavy workload ensuring strict adherence to SLAs and processes
Experience of providing both telephone based and in-person support
Demonstrable problem-solving capabilities
Demonstrable customer service driven approach
We offer a fantastic job and more… We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:
*185 Hours Annual Leave (excluding Bank Holidays)
*Generous Staff Discount across all brands
*Real Rewards Corporate Discount
*Recommend a Friend Scheme
*Cycle to Work
*Shine with Signet – Recognition Platform
Be part of something special! Signet is the name behind H.Samuel and Ernest Jones – so altogether, we have 350 UK stores selling some of the most fashionable and exclusive watch and jewelery brands on the High Street. But that's not all. We also have stores in the US, Republic of Ireland and the Channel Islands. In fact, we're the largest speciality retail jeweler in the world, by sales. Just imagine where your retail career could take you.
Signet Jewelers (H.Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need
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