We are Living+, part of the Places for People Group; we are placemakers; our work impacts on the lives of people across the U.K. – providing homes to live in, communities to retire to, spaces to stay active, supported homes for independent living, and student accommodation. Our places work when they work for everyone.
How do we do all this? By surrounding ourselves with customer focused people, diverse people and supportive people. Our people live and breathe our SPIRIT values; we are the place for spirited people.
So, we want you to join us and the 12,000 other colleagues on our journey; colleagues who have helped us create places, maintain 195,000 homes, manage £4 billion of assets and teach 75,000 children to swim each week.
More about your role
Your role will be varied and flexible to ensure customer satisfaction throughout the duration of their stay with us. You will take an active role to engage with residents to promote safe and secure independent living, ensuring an engaging vibrant environment to reduce isolation. Providing advice on rent and service charges, assisting with benefits claims and supporting customers with their financial needs. You will work with the internal Places for People income recovery team to reduce rent arrears.
This role is based on an 18 hour contract, the core hours for this role at Saturday 9am-4.30pm and Sunday 9am-4.30pm, the remaining hours can be worked across the week around you.
This post is subject to a satisfactory disclosure from the Disclosure and Barring service.
For more information please download our job profile available on our website.
More about you
It is essential that you have experience/knowledge of housing management, social care and/or wellbeing of older persons' services. You will possess good computer skills with knowledge of all Microsoft Office applications; including Word, Excel and PowerPoint. Effective communication skills both written and verbal, with the ability to build great relationships with both customers and colleagues is required. It is important that you have a good mix of ‘team player' attributes but also the ability to work effectively using your own initiative; as their will be an element of lone working. You will also have an awareness of Health & Safety.
Our ambition gives you all the challenge you could wish for and that's why we can offer you tangible and exciting career progression in a diverse and pioneering business.
Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier; from a pension, generous holiday pay, training, sick pay, and free or discounted gym membership – to a wealth of extra perks including interest-free loans for colleagues, discounts and offers on thousands of retailers, restaurants and leisure outlets and much more