Employee Relations (ER) Advisor

About the opportunity… We are currently recruiting for an Employee Relations (ER) Advisor to join our Employee Relations team based at our Customer Support Centre in Walsall.

This is an essential role working cross-functionally to provide HR advice, support, and assistance to our Retail and non-retail teams following Company policies, procedures, and best practice.

Reporting into the ER Advisor Lead, the ER Advisor would be supporting HR Managers, Area Managers, Store Managers, and employees with employee relations, including disciplinary and grievance procedures, performance improvement and absence management.

A varied role with no two days being the same, with this in mind, you will be someone who thrives on working in a fast-paced environment, whilst prioritising your workload
What you'll be doing…  

Working as part of a team, the ER Advisor would be responsible for:

Taking a high volume of calls and responding to emails from Management Teams, Union Representatives (USDAW) and colleagues
Providing expert advice on HR policy and procedures
Managing calls from employees regarding Covid-19 incidents and support
Working in partnership with HR Managers to manage multiple caseloads
Advising on all HR matters including absence, performance, grievance, disciplinary and contractual queries
Accurately producing reports and letters

What you'll need… To be successful, you will have:

Previous experience of working in a fast-paced team environment, managing a varied workload.
Previous HR experience at an advisor level with a good understanding of employment law and HR policies
CIPD, HR Management degree or similar would be desirable but not essential
Excellent interpersonal skills with the ability to build effective relationships
Excellent organisation with the ability to prioritise own workload and have excellent attention to detail
Advanced Excel skills with the ability to collate and produce reports

What we can offer…
Competitive salary 
Potential to earn bonus 
Free on-site car park 
Onsite coffee lounge
Long service awards 
Additional holiday purchase – (once a year window to apply)
Pension 
Life Assurance

About us… Since opening its first store in Burton-upon-Trent in 1990, Poundland, has built a network of over 850 stores in the UK and the Republic of Ireland, offering top brands and great quality own brand products that provide customers with amazing value every day.   

Poundland offers thousands of quality products in store with over 1,000 well-known brands in 17 shopping categories including food and drink, health and beauty, household, gardening, DIY, pet, stationery, books, DVDs and toys. It is on a journey from a single price to a simple price point retailer.  While the majority of items in its stores are at its original £1 price point, it is extending ranges above and below £1 that also offer amazing value.

Now part of Pepco Group with over 2,500 stores across Europe, Poundland also trades internationally in the Republic of Ireland through its Dealz brand. Dealz has a growing store base in both Poland and Spain.

Within the UK, Poundland has also rolled out its fashion brand PEP&CO to approximately 300 of its larger stores. PEP&CO, launched in 2015 as a standalone brand, offers customers a full range of women's, men's and kids' fashion and is now bringing new style to Poundland with simple low pricing on family fashion that's hard to find on local high streets.

PEP&CO was also nominated in the 2019 Retail Week Awards as Private Label of The Year