Customer Voice Manager
Salary: 40,823 – 49,895
Job Type: Full Time, Permanent
Location: South Manchester
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing
with service, cycle to work scheme, season ticket loans for public transport
plus much more.
Reporting to the Director of Customer Experience – you will provide leadership
and champion the Customer Voice in its broadest sense across Great Places.
You will oversee our customer involvement and engagement activities and lead
our approach to complaints handling and management. In particular you will lead
on the delivery and ongoing development of our Customer Voice strategy,
ensuring that we hear the voice of the many not the few, utilise modern and
forward thinking technologies and techniques to increase engagement, and
facilitate customers having a strong voice in their local communities. You will
also ensure we have a clear, simple and accessible complaints process, and
ensure visibility, learning and outcomes from the feedback received.
You will be passionate about ensuring that customers’ needs and expectations
are listened to and amplified, and inform service development. You will work in
a highly collaborative way with colleagues from across the business as well as
The successful candidate will be educated to degree level and/or relevant
experience and hold relevant professional qualifications/memberships (e.g. CIH
qualification) . You should be qualified to a minimum level 3 (or equivalent)
in English and Maths and hold an IT Qualification or evidence of well-developed
Ideally you will have experience in the housing sector and will have experience
of leading change and driving forward service development shaped by a strong
Great Places Housing Group is not your average housing association. We are a
forward-thinking, profit-for-purpose business that works hard to improve the
lives of residents in our 19,000 homes across the North West and Yorkshire.
Our work doesn’t stop at our customers’ front door. The surplus we make is
invested back into the business to fund building new homes and to provide a
full range of support services for some of the most vulnerable members of
society including the homeless, young parents, older people and those with
mental health needs.
We are extremely proud of our dedicated, passionate, and friendly colleagues
who live our values and work hard to make a difference every day. Working for
us you will be part of something special and in return, we offer a competitive
package with a range of enhanced benefits and learning and development
opportunities to help you achieve and exceed your potential.
We reserve the right depending on application numbers to close or extend the
closing dates for positions; we would therefore recommend an early application.
Apply to this job.
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Job ID: 94230
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