Job Title: Customer Service Advisor / Complaint Handler
Salary: £18,137 + benefits
Job Type: Full Time, Fixed Term Contract
Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We're a fast-growth business with a growing reputation here in the UK for technical innovation and digital transformation. In 2017 we won best contact centre outsourcer in Europe at the prestigious ECCCSA awards and in 2018 we came 63rd in the Sunday Times Fast Track 100.
Please note you must live within commutable distance of our offices in Southend-on-Sea. This role will primarily be office based; however, some agile working may be required initially.
We are looking for an exceptional Customer Service Advisors / Complaint Handlers to join our contact centre to support one of our key clients in the Logistics industry. This will be a fixed-term contract during the upcoming peak period, on a full-time basis.
Be the first point of contact for all customer queries
Handling customer complaints regarding their parcels on the recipient line, seeking resolution or escalating to the relevant departments
Brand ambassador for our client
Provide outstanding customer service across telephone
Make sure the customer is at the heart of every conversationWhat's on offer:
We offer competitive pay rates from £18,137 per annum and benefits such as:
Discounts with over 40 local businesses
Health care plan and pension
Free fruit on a Wednesday, Free ice cream in August
Massages once a week
Dress down FridayWorking Hours:
Rota basis – various shifts covering between 7:00am to 8:00pm, Monday to Friday and 8:00am to 6:00pm on Saturdays, full flexibility required.
Full time – 40 hours
Fixed Term Contracts commencing in October 2020 through to January 2021, with opportunities to move into permanent roles in the new yearLocation:
This will be an office-based role, however, due to the current circumstances with Covid-19, there may be a requirement to work remotely, therefore, your own laptop/PC running Windows 10 and a strong broadband connection are essential. Upon receipt of your application, you will be sent a link to complete a technical specifications questionnaire
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant job titles and experience of Complaints Handler, Complaints Officer, Customer Service Representative, Customer Support, Customer Service Executive, Customer Service Consultant, Customer Aid, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator may also be considered for this role
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