Job title: Customer Service Advisor (CSA) – Night Shift (12am – 8am)
Location: Birmingham, Halesowen (B63 3BL)
Hours: Full time 40 hours – 12am – 8am
Shift: Sunday to Thursday (team A) or Monday to Friday (team B)
Salary: £20,900 + bonus (up to £175 per month) + benefits!
Keywords: Contact Centre, Customer Service, Call Centre, CSA, Chat, Night Shift, Birmingham, Halesowen, Stourbridge, Dudley.
Customer Service Advisor (CSA) with excellent customer service, verbal communication and customer support skills is highly sought by a multiple award winning games studio based in Birmingham who are the UK’s largest privately owned mobile e-gaming studio! We currently have just over 300+ employees here at our Birmingham HQ and we offer some of the UK’s best career progression plans with the opportunity to progress your career across multiple departments here at Intouch Games Ltd!
In this position, you will work as part of a close knit, collaborative contact centre team who are at the heart of our business and manage our customer’s queries via various channels including inbound, live support and email. You will have the opportunity to work within a fun environment whilst answering customer questions and maintaining an appropriate tone within the chat room for all players to enjoy, ensuring conversation flows in a lively atmosphere and ensuring all customers feel at home and welcome.
In addition to this, you will promote the company’s services to both existing and new customers, keep the chat room a fun and engaging area and being mindful of any forms of inappropriate language and/or behavior or content. You’ll be tasked with giving accurate, concise information in a professional and personable manner whilst maintaining up to date knowledge of our range of online and mobile based games!
Key skills we’re looking for…
Excellent customer service skills.
Excellent verbal and written communication.
Positive, can-do attitude and approach.
Have a professional and personable demeanor.
Bonus points for…
Previous Contact Centre experience
Knowledge of Bingo, Casino or Slot based games.
Therefore, if you are an excellent communicator with a real interest in people and you’d like to join a multiple award winning eGaming studio who have been accredited as one of the ‘Top 1000 Companies to Inspire Britain’, been recognised by the BBC as a top technology employer and have a 1 star accreditation as a ‘Top Company to Work For’ then send in your CV today for review
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