Job Posting End Date: 09/15
We are Unum (pronounced you-num) and we re one of the UK s leading emp
benefits companies. That means we sell Income Protection, Critical Illness
cover, Life insurance and Dental insurance through the workplace. You may not
have heard of us before, so you probably don t know that we ve been ar
for over 40 years and protect over 1.6 million people in the UK.
Our Broker Services Team is at the heart of our organisation, priding itself on
providing a first-class customer service to our brokers and intermediaries,
ensuring a seamless, positive experience.
We are now recruiting for a number of Customer Service Advisors to join our
growing team based out of our Basingstoke office. This is a unique and varied
opportunity, responsible for providing excellent customer service supporting
the activities of the wider Broker Services team – a critical part of Unum.
Working as part of a diverse and multi-skilled team, you will provide support
to our brokers and intermediaries dealing with a wide range of enquiries
relating to quotations, renewals, account management and more.
* Actively manage and understand the needs of our brokers and customers,
and deliver consistently high standards of service
* Deal with day-to-day enquiries by both telephone and email, processing
requests in a timely and accurate manner
* Establish and maintain effective relationships with colleagues throughout
the business to ensure we continue to provide the best quality service to
* Maintain accurate scheme records to ensure that the information used to
deal with customer queries is correct, and the data held on our systems
* Previous experience in a customer service or retail sales role
* PC literate including Word, Excel and Outlook.
* Good communication skills – both written and verbal
* Ability to identify problems and apply critical, logical reasoning to
* Excellent relationship management skills
* Solid mathematical/numerical skills
* Previous experience working within the insurance industry
This is a great opportunity to work for a UK subsidiary of a global
organisation, we look after our employees, offer a great work-life balance,
generous benefits, a professional challenge and fantastic career opportunities.
Unum are an equal opportunity employer and value diversity. We do not
discriminate on the basis of race, religion, colour, national origin, gender,
gender identity, sexual orientation, age, marital status, veteran status, or
As a recognised Disability Confident Employer, Unum is committed to providing
adjustments for people with disabilities during all phases of the hiring
process. Please reach out to us to let us know if you if you require
accommodations on the basis of a disability. Please send any requests to
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