Customer Service Advisor – Graham: The Plumbers' Merchant – Gillingham, Kent
Graham are a part of Saint-Gobain – Winners of 'TOP EMPLOYER UK AND GLOBAL' five years running! (Apply online only))
We have an exciting opportunity for an enthusiastic and customer focused Customer Service Advisor to join our Graham Gillingham site. You'll play a crucial role in supporting the branch with all aspects of customer service, from serving customers on our trade counter to supporting the warehouse with stock picking and organising deliveries.
Here at Graham, we aim to provide a personable approach, maintaining a "family feel" as we pride ourselves on offering not only the best commercial offering for our customers, but also the best customer service too. By putting our people, colleagues and customers at the heart of everything we do, we believe it is them that give us a competitive advantage to help make Graham the Best Local Plumbers Merchant around.
As a Customer Service Advisor with Graham, you will:
Build successful working relationships with customers, face to face and over the telephone, to help identify opportunities and drive sales growth for your branch.
Carry out all cash transactions, refunds and till processes accurately and in accordance with branch procedures
Support the warehouse by helping to unload deliveries, picking goods for customers and organising deliveries from suppliers.
Ensure every Graham customer receives top quality customer service.At Graham, we pride ourselves on giving our customers the best possible service, but that can only happen if we have people with the right attitude working for us.
So if you…
Take pride in delivering excellent customer service and building successful, working relationships.
Have previous experience of customer centric and consultative selling.
Ideally, have knowledge of the heating/plumbing industry – desirable.
Are an excellent team player, able to work and communicate with a diverse range of people and skill sets.
Are IT literate and digitally aware to support the ever evolving demands of our customers.…we may just be the right fit for each other! Does this sound like you?
We also offer some fantastic benefits, including:
31 days holiday (including bank holidays).
Staff discounts on high street and leisure activities and various other benefits.
A defined contribution pension scheme.
Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
As a Graham employee, you are automatically covered by the Saint-Gobain Life Assurance Scheme.So if you're up for a new challenge, apply online today
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