We are currently recruiting for an Assistant Regional Delivery Manager within our Crewe region. Our Assistant Regional Delivery Manager will assist the Regional Delivery Manager making sure our network of Community Delivery Managers work in sync, keeping customers happy and our costs down. You will help to solve problems for our customers before they become real issues.
Why join our Crewe Region Field Team?
As a business, Hermes is driven by our four values of; Do the right thing, Dare to be different, Strive for more and Be customer obsessed. It’s because of these values that we are the UK’s leading consumer delivery service handling over 300 million parcels per year and still growing. It’s an old cliché but no two days are the same which makes for an exciting and fast paced working environment bringing you both challenge and reward in equal measure.
What you will do:
Be responsible for influencing regional performance targets and customer satisfaction through the guiding, coaching and managing of a team of Community Delivery Managers to drive self-employed courier performance.
Maximise deliveries and collections within the region through the successful and timely recruitment, engagement and retention of Delivery Managers.
Influence the build of and responsible for the delivery and forecast of regional budgets; managing costs and ensuring the team understand the financial impact of their decisions.
Providing influence within a delivery unit estate within your region assisting the Regional Delivery Manager in ensuring day to day delivery unit operations to ensure that Hermes deliver a professional and sustainable service.
Ensure that the work environment is safe for themselves and others through setting and implementing best practice and improving operational processes.
Build and maintain strong relationships with the Depot General Manager, and key departments across Hermes.
Being the designate for the Regional Delivery Manager as required in meetings and to ensure operational decisions are made in a timely manner.
Essential skills and experience required:
You will already have previous experience of operations management, leading teams, coaching and interviewing/recruiting people. Without all this experience, unfortunately we will not be able to consider your application.
The ability to deal with people, problems and conflicts, you will need to be able to think on your feet and come up with solutions to problems often under pressure.
You must be highly organised and efficient in being able to prioritise and manage sometimes conflicting problems as they arise.
Experience of setting and managing budgets.
A current full UK car driving licence with less than 6 penalty points as you’ll travel between sites.
You may be required to work on a weekend and must also be available to deal with any major problems/issues outside of the usual 9-5 as and when they arise
Proficient with Microsoft Office Software such as Word, Outlook, Teams, Excel, PowerPoint etc.
Desirable skills and experience required:
Level 3 Management Qualification or equivalent.
IOSH Qualification or equivalent.
Experience gained within the parcel, supply chain, FMCG or logistics industry isn’t essential, but it helps!
What we can offer you:
We can offer you a competitive salary, company car, bonus, 26 days annual leave plus bank holidays, 3% contribution into your pension, life assurance and income protection.
On top of this, we offer a great range of flexible benefits that aim to provide something for everyone, so whether you want shopping vouchers, insurance or healthcare we’ve got you covered.
This role offers fantastic opportunities for you to climb the career ladder into more senior management positions within our various functions at Hermes.
At Hermes, we don’t just accept difference — we celebrate it, we support it, we thrive on it and are proud to be an equal opportunities employer.