Operations Manager – Reactive Maintenance
📍 Location: Kennington, London
💼 Type: Full-Time | Permanent
🏢 Sector: Property Maintenance / Reactive Services
We’re seeking a proactive and commercially minded Operations Manager to join our team in Kennington, leading the day-to-day operations of a fast-paced reactive maintenance business. This is a key leadership role overseeing a team of mobile engineers, managing service delivery, and ensuring top-tier customer satisfaction across a diverse commercial and residential client base.
What You’ll Be Doing
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Team Leadership: Manage and motivate a team of mobile engineers, ensuring jobs are completed safely, efficiently, and to a high standard.
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Client Relationship Management: Act as a key point of contact for clients, ensuring excellent communication and customer satisfaction throughout the service cycle.
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Commercial Oversight: Use your commercial acumen to drive operational performance, support business growth, and maximise profitability.
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Quoting & Estimating: Produce accurate desktop estimates for reactive repairs and minor works, balancing speed and attention to detail.
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Service Delivery: Monitor job progress, prioritise urgent works, and ensure SLAs and KPIs are consistently met or exceeded.
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Problem Solving: Address operational challenges as they arise, coordinating resources and liaising with internal teams to deliver effective solutions.
What We’re Looking For
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✅ Experience: Previous experience in an operations or service delivery role within property maintenance, FM, or construction—preferably reactive maintenance.
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✅ Leadership: Strong people management skills with a hands-on approach to motivating field teams.
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✅ Customer Focus: Excellent communication and customer service skills, with a professional and solutions-oriented mindset.
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✅ Commercial Acumen: Comfortable managing budgets, producing estimates, and identifying opportunities to improve margins and efficiency.
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✅ Organisational Skills: Able to juggle multiple tasks and respond quickly to changing priorities in a reactive environment.
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✅ Tech-Savvy: Confident using job management systems, scheduling software, and Microsoft Office.
What’s in It for You?
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💷 Competitive Salary – Reflective of experience, plus performance-based bonuses
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📈 Career Development Opportunities – Grow with a company that’s on the rise
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🤝 Supportive Culture – Work alongside a dedicated, close-knit team who take pride in what they do

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